A web application for Field Managers to have real-time insights at their fingertips enabling them to make data-driven decisions.
To empower Field & Area Managers, within AT&T Field Service, with data driven insights and recommended actions to reduce data review time, identify biggest impact areas of Technician development, and ultimately improve both the individual Tech and overall group performance.
Our mission for this work stream was to enhance a centralized tool for Field Managers to have real-time insights, enabling them to make data driven decisions. A solution that enables managers to do more, with less. Built by and for the managers, designed for long term success, & delivered efficiently with co-build model.
Throughout my time working on this work stream, one of the biggest challenges, but biggest accomplishments, was developing a system utilizing design methodologies that would impact and become a huge part of the successes we brought to the account.
We then continued to build a better experience for their Dispatch Optimization Center Team. Due to this work stream’s small scope, we were limited to the extent of designs we could build, but it allowed us to grab what was created for Field, and see how we can repurpose and create scalable designs and potentially implement the same techniques towards other work streams.
Designed and lead workshops to engage users, identify pain points, and gain insight as to how we can assess and build a future state design based off of outcomes.
I'm a Product Designer at Lightcast, specializing in four main services: Visual Design, UX Research, Interactive Design, and Development. My background in advertising and branding has forged my skills in art direction, digital design, and integrated brand marketing – the secrets to unleashing my creative prowess.
What truly fuels my fire is crafting designs that make a positive impact on society. Whether it's creating stunning visuals or diving deep into user research, my ultimate goal is to connect and engage users on a meaningful level.